Legal
Privacy Policy
Last updated: 9 September 2026
This Privacy Policy explains how Luntrixae LLC collects, uses, stores, shares, and retains information when you visit luntrixae.com, submit an onboarding or support request, or use online OTC conversion or virtual credit cards. Please read it together with our Terms of Service.
1. Who is responsible
Luntrixae LLC (Luntrixae, we, us) is a Texas limited liability company and a money services business registered with the U.S. Department of the Treasury, Financial Crimes Enforcement Network (FinCEN). Luntrixae is the controller of personal information collected through this website and through the onboarding, OTC, and virtual-card programs described here.
- Legal name
- Luntrixae LLC
- MSB registration number
- 31000337713933
- Regulator
- FinCEN
- Jurisdiction
- United States
- Mailing address
- 101 JACKSON ST APT 20, HOOKS, TX 75561, US
- admin@luntrixae.com
- Phone
- +1 6178559587
If you write to us about this policy, use the contacts below and put Privacy request in the subject line so the file can be routed to the right staff.
2. What this policy covers
This policy covers visitors to the public website, people who send an inquiry or onboarding pack, and clients who use over-the-counter conversion or virtual credit cards (VCC), including business (ToB) and personal (ToC) card programs.
Banks, custodians, identity vendors, and card issuers may process information under their own privacy notices when they perform settlement, issuance, or screening. Those notices apply to that processing. This policy describes Luntrixae records and the processing we direct.
3. Information we collect
What we collect depends on whether you only browse public pages or you request or use services. We do not need identity documents for a first visit to the public site. We do need them before OTC tickets or cards.
Typical categories include:
- Website technical data: IP address, browser and device type, referring URL, pages viewed, date and time, and approximate location derived from IP.
- Language preference stored in the luntrixae_lang cookie when you select English or Chinese.
- Inquiry data: name, email, phone, company, role, requested topic (OTC, ToB VCC, ToC VCC, onboarding, compliance), and the message you type.
- KYC, KYB, and CIP data: government ID, date of birth, nationality, residential or registered address, formation documents, beneficial ownership, source of funds and wealth, expected activity, and supporting files.
- Screening data: sanctions, PEP, and adverse-media results, and our internal risk rating and decision notes.
- OTC ticket data: pair and amount, quoted rate and validity window, fiat account details, wallet address, network, memo or tag, timestamps, and ticket status.
- Virtual-card data: ToB or ToC program, cardholder name, spending limits, merchant-category and geographic controls, freeze or close events, and truncated or tokenized card identifiers. Full primary account numbers, PINs, and CVV codes are not displayed on this website.
- Communications: emails, call notes, and compliance correspondence about your request or account.
4. How we use information
We use information to operate Luntrixae as a Money Services Business, not to build advertising profiles. Purposes include:
- Identifying you, verifying control of an entity, and completing CIP, KYC, and KYB before a relationship is opened.
- Assessing financial-crime, sanctions, fraud, and operational risk, and deciding whether to onboard, quote, settle, issue, freeze, or continue a card.
- Providing OTC conversion: issuing time-limited quotes, matching settlement instructions, and keeping an audit trail of each ticket.
- Providing virtual cards: requesting issuance through partner issuers, applying limits and merchant controls, and handling freeze, replacement, or closure.
- Answering website inquiries and providing service support.
- Keeping records and filing reports required under the Bank Secrecy Act, FinCEN MSB rules, OFAC, and other applicable law, including suspicious-activity reporting where required.
- Protecting the website, preventing abuse, and enforcing the Terms of Service.
- Remembering language choice and keeping the public site usable. We do not use your KYC file for online advertising.
5. Sale of personal information
We do not sell personal information. We do not share personal information for cross-context behavioral advertising. Sharing with Partner Providers described below is done to run OTC settlement, cards, hosting, screening, and legal duties, not to sell your data.
7. How long we keep information
U.S. BSA recordkeeping for money services businesses generally requires certain records to be kept for five years. We retain KYC and KYB files, OTC tickets, card-program records, screening results, and related correspondence for at least that period, and longer if a legal hold, investigation, tax, accounting, or dispute need applies.
Ordinary website server logs are kept for a shorter operational period unless they become part of a security or compliance file. The language cookie is stored for up to one year unless you delete it in your browser.
8. Security
We use administrative, technical, and physical safeguards appropriate to an MSB that handles identity documents and settlement instructions. Access to client files is limited to staff and processors who need it for their role.
This website does not present full card PAN, PIN, or CVV. Card credentials, when issued, are delivered through the issuer or another approved channel. No method of transmission or storage is completely secure. Contact us promptly if you believe an account, mailbox, or card credential has been compromised.
9. Cookies
The public site sets a luntrixae_lang cookie when you choose English or Chinese. The cookie remembers that choice on later visits. It is not an advertising cookie and is not sold to data brokers.
The hosting stack may set essential cookies needed for HTTPS, session integrity, or abuse prevention. We do not run third-party advertising pixels or social-media retargeting tags on this site.
10. International processing
Luntrixae is established in the United States. If you visit the site or send documents from another country, your information is processed in the United States and may be accessed by Partner Providers in other countries that help settle OTC or operate cards. Those transfers are made to perform the service you requested and to meet U.S. regulatory duties.
11. Access, correction, and deletion
You may request access to or correction of personal information we hold about you by emailing admin@luntrixae.com. We may need to verify your identity, and for a company we may need confirmation that you are authorized to make the request.
We may decline or limit deletion, erasure, or portability where we must keep records under the BSA, sanctions law, tax law, card-network rules, or to establish, exercise, or defend legal claims. Closing a commercial relationship is not the same as wiping a mandatory compliance file.
12. Age restriction
The website and services are for persons 18 years of age or older, and for legal entities acting through authorized adults. We do not knowingly collect personal information from children. If you believe a minor has submitted data, contact us so we can delete what law allows us to delete.
13. Changes to this policy
We may update this policy when our services, partners, or legal duties change. The Last updated date at the top will change. Material changes will be posted on this page. Continued use of the website after posting means you have been given notice of the updated policy.
14. How to contact us
Privacy and data-protection requests: admin@luntrixae.com. Luntrixae LLC, 101 JACKSON ST APT 20, HOOKS, TX 75561, US. Telephone: +1 6178559587. Please include Privacy request in the subject line.